Jr Systems Admin/Desktop Support Specialist

SolluCIO Partners, Seattle, WA (United States)

Category: Support

Posted on: 10 Sep 2019

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Role Overview:

The Systems Administrator is responsible for the design, organization, modification and support of computer systems, Local Area Networks, Wide Area Networks, Intranet / Internet facing systems and all associated network segments for Travel company. This hands-on position will be required to make technical decisions and work closely with cross-functional IT and Operational teams with our North American Specialist (NAS) business.


· Provide top quality support with a high degree of customer service, technical expertise, and timeliness.

· Manage security groups for appropriate access to company files and folders.

· Active Directory management.

· Azure Active Directory management.

· Office 365 management.

· Audit and configure wireless networks.

· Manage local VPN access to Seattle office.

· Manage and create group policies.

· Automate and script IT tasks to gain efficiencies.

· Capture, deploy, and manage all system images, applications, and desired states/configurations.

· Suggest ways to optimize workflows and productivity.

· Upgrade computer hardware.

· Perform RMAs for hardware under warranty.

· Research, resolve, and respond to tickets and questions in a timely manner.

· Provide direct and indirect technical support and be a point of contact for all end user computer systems, printers, and user account related issues.

· Work with minimal supervision and be able to debug, diagnose, and resolve problems reported.

· Manage all local VLANs and subnets.

· Administer Allworx PBX and handsets.

· Deploy and aid in administering Mitel handsets.

· Work with Finance to contribute to IT budget projections and tracking.

· Install and maintain all rack mounted equipment.

· Set appropriate customer expectations and fulfill customer commitments in a timely manner.

· Main point of contact for all IT vendors, contractors, and management.

· Order all equipment for new employees and IT projects and manage all PC and Mac hardware in inventory.

· Perform weekly backup tape swaps using Symantec Backup Exec to LTO3 tape.

· Verify daily/weekly backups and perform restores when necessary.

· Asset management for all hardware.

· Suggest and contribute to creation of IT policies.

· Identify opportunities to gain efficiencies and/or improved delivery of service.

· Perform onsite and remote maintenance; apply software patches and upgrades for all equipment.

· Work closely with division engineers for network and server related issues.

· Conduct IT audits for systems and security policies.

· Follow best practices for implementation and administration of all network devices.

· Train end users on successful use of computer assets and applications.

· Attend and actively participate in IT department meetings.

· Attend and actively participate in company meetings.

· Maintain confidentiality with regard to the information being processed, stored or accessed on the network.

· Manage help desk technician(s) with tasking, mentorship / professional development and tickets if escalated.

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Job Source: Ziprecruiter (Will expire by: 2019-10-25 00:00:00)

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