IT Support Specialist

Digital Allies is a leading provider of innovative technology solutions for businesses of all sizes. We specialize in delivering customized IT solutions that empower organizations to thrive in the digital age. Our team is comprised of talented professionals who are passionate about technology and dedicated to delivering exceptional service to our clients. Join us in shaping the future of IT solutions and making a difference in the world of technology.

We are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a key role in providing technical support and assistance to our clients. You will be responsible for diagnosing and resolving hardware and software issues, installing and configuring computer systems and networks, and providing training and support to end-users. This is an exciting opportunity for someone who is passionate about technology and enjoys working in a fast-paced and dynamic environment.

Responsibilities:

Provide technical support and assistance to end-users via phone, email, or in-person. Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals. Install, configure, and maintain computer systems, networks, and software applications. Perform routine maintenance tasks, such as software updates, patches, and backups. Collaborate with other IT team members to resolve complex technical issues. Provide training and support to end-users on IT systems and applications. Document technical procedures, troubleshooting steps, and resolution strategies. Stay up-to-date with emerging technologies and industry trends. Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in a technical support role, preferably in an IT helpdesk environment. Strong knowledge of computer hardware, operating systems (Windows, MacOS, Linux), and software applications. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and prioritize tasks in a fast-paced environment. Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Experience with ITIL (Information Technology Infrastructure Library) practices and frameworks is a plus.