Our client, Usermind, has an outstanding opportunity for an IT Manager. This position will oversee and provide complex support for the entire spectrum of information technology within Usermind, including desktop imaging and deployment management and LDAP/AD support. The incumbent will also be required to proactively identify emerging cloud-based security threats and issues in the Department and assist the Director of Engineering Operations in designing and implementing pragmatic solutions.
In addition, the IT Manager will document procedures and provide training to end-users throughout the organization. The position will report directly to the Usermind’s Director of Engineering Operations, and work collaboratively and closely with a variety of stakeholders throughout the department including the CFO, VP of Engineering and other managers, engineers, sales and marketing professionals within the company.
Duties & Responsibilities:
25% Provide expert level assistance in computer desktop, handheld, printer, video conferencing and software support. Work with vendors such as Network Operations and IT Services to facilitate IT-related contract services to users within the department.
25% Plan, develop and coordinate the Information Technology needs for the department, including (but not limited to) approximately 50+ laptop devices, multiple core server systems and approximately 50+ employees and contractors. Maintain a comprehensive and detailed inventory, insurance and purchasing strategy to keep the department up-to-date with the latest available technology. Work with organizational heads and managers to determine their IT needs and fit those needs with appropriately priced equipment; make recommendations for future direction and provide guidance to staff and faculty members on all IT-related decisions. Provide ongoing support of Video Teleconferencing initiatives, including design and strategic roadmap. Actively develop, monitor and maintain an IT budget and make strategic decisions based upon available funds.
20% Continue advancing knowledge of emerging security and technology issues by attending meetings, subscribing to mailing lists and investing time in training classes. Conversely, offer IT and security related training to individuals or groups in ad hoc or organized settings
15% Serve as a security and devops administrator to the cloud based systems within Usermind. Maintain, debug, upgrade and secure all of these systems using a superior level of knowledge. Position requires expert proficiency in both Linux based systems; the ability to detect and handle intrusion attempts from foreign hosts and the creation of a detailed disaster recovery strategy. Work within data security model requirements such as HIPAA or HiTrust in a way that provides accessibility and security according to these complex and shifting guidelines.
15% Help oversee an annual department IT budget in excess of $50K along with the CFO and the Head of Engineering. As the purchasing agent for all IT-related needs, maintain a database of software licenses and hardware devices within the department.. Work with the accounting department to project yearly licensing fees and models, and periodically evaluate these commitments to ensure usage of such agreements provides a high benefit to cost ratio.
Bachelor’s Degree in Computer Science or a related field.
Six to eight years’ experience in desktop support, server administration and end-user training.
Position requires expert-level proficiency in desktop support, server administration and end-user training. Experience with MacOS (all point releases) and Linux (all versions).
Experience with cloud computing, desktop virtualization, and unified communication
Proven knowledge and capability handing network intrusion, system security and firewalling practices for desktop and server systems.
Experience leading teams with proven project management credentials.
Skill with standards based conferencing solutions such as Google Hangout, Gotomeeting, Zoom or LifeSize.
Proven excellent oral and written communication skills.
Ability to handle confidential information responsibly.
Ability to exercise discretion and independent judgment effectively in decision making-processes.
Demonstrated ability to create clear and concise documentation for reference or training purposes.
General knowledge of the IT Industry and contemporary trends in this field.
Experience projecting and managing IT budgets.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience working in a fast paced environment with engineers, sales, back-office, employees.
IT support experience (desktop support, server administration etc).
Experience with LDAP technologies such as Active Directory or Open Directory.
Ability to perform operating system configurations via a terminal or by scripting.
Experience working in a HIPAA and SOC2 environments.
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