Dedicated Support Engineer

Posted 19 Aug 2017

This job post has expired


Seattle, WA United States

java linux

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Comcast Technology Solutions (CTS), the industry-leading provider of broadband video management and publishing solutions, is hiring a multi-talented Dedicated Support Engineer (DSE). CTS helps content providers and video sites meet their unique broadband video publishing requirements. Our services scale with our customers' operations and support their business model with an open, versatile approach to providing the ideal technical solution for their needs.

This DSE 1 position takes a leading role in the operation and maintenance of a large, distributed Video-On-Demand (VOD) processing workflow in support of Comcast X1, Online (Xfinity TV), and periphery sub-systems. This system performs automatic mass processing of video assets numbering in the millions--including ingest, encoding, distribution, QA, and more. X1 is the world's leading entertainment system providing a high-quality user experience.

The ideal candidate will possessstrong troubleshooting instincts and IT support experiencewithService-Oriented Architecture (SOA) experience, an understanding of operational needs surroundingscale, high-availability, and performance. Experience with operating and troubleshooting enterprise systems usingRESTful servicesis criticalfor this position.

Core Position Competencies

  • Troubleshooting Resolves service tickets escalated from lower tiers; identifies root-cause

  • Documentation Maintains operational knowledge-base

  • Development Designs, Implements, and Maintains operational tools, dashboards, scripts, and alerts

  • Analysis/Design Reviews maintenance plans; proactively acts to ensure system operates as intended

  • Mentorship Advises and trains team-members on best practices; helps others to expand skill-sets

  • Reporting Ensures operational state of system is captured and reported

  • Operation Monitors and operates the system

Responsibilities in greater detail

  • Participates in a team-based culture that favors quality, automation, and rapid delivery of functionality.

  • Resolves service tickets and system issues.

  • Leads in issue escalation activities. Appliesknowledge learned to prevent future occurrences.

  • Analyzes log files for errors and takes corrective action. Applies Comcast security policies to all systems.

  • Assists inperformance analysis, capacity planning, and tuning of system workflow.

  • Development responsibilities: Implements small-to-large operational scripts/systems to programmatically analyze and address system problems in at least 1 modern language (preferably Ruby, Java/Groovy).

  • Creates reports, dashboards, and alerts on system operation status and system health.

  • Effectively communicates status.

  • Exercises independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Some travel required.

  • Other duties and responsibilities as assigned.


  • Bachelor's Degree or Equivalent Domain Experience

    • Engineering, Computer Science, Information Systems Preferred

  • Generally requires 2-3 years' related enterprise systems support experience, with 1+years' experience with distributed, customer-facing services.

  • High level of proficiency with Linux administration and configuration.

  • Experience withMaven, Chef, Puppet, Nagios, Zenoss, Splunk is preferred.

  • Excellent communication, organization, and time-management skills.

  • Keen attention to detail and high level of commitment.

  • Ability to interact with technical and non-technical users.

Comcast is an EOE/Veterans/Disabled/LGBT employer

Job Source: Stackoverflow
Job Source: Stackoverflow

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