Palo Alto, CA (United States)
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you can accomplish.
The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone at Apple depends on our teams communication skills, obsession over the customer experience, and attention to detail.
We are looking for a technical trainer to develop and deliver written content, in-person/remote training, and web-based content for our internal audience. The ideal candidate possesses a strong customer service ethic, exceptional facilitation skills, displays creativity and agility, handles ambiguity with ease, and understands the core strengths that make Apples products easy to use.
A successful candidate will:
Deliver productivity training on various internal and external Apple applications, for an in-person and remote audience, with a focus on corporate use and maximizing efficiency
Understand the entire lifecycle of training, from analyzing training needs to creating content to delivery and evaluation
Design and develop training materials for in-person and distance-learning, including web-based content, train-the-trainer materials, and other training assets
Design and develop content for web-based content, e.g. eLearning, video
Effectively deliver new employee training sessions, workshops, personal trainings, and customized workgroup training sessions.
Demonstrate a strong and inviting presentation/facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience
Demonstrate flexibility in the face of shifting priorities in a dynamic environment
Deliver thoughtfully crafted work which maximizes ease of use across a variety of audiences while remaining true to Apples history of clean, aesthetically pleasing interfaces and materials