This role is responsible for using the existing suite of contact center technologies to deliver the application build proof of concepts for each squad and ensuring that the technology developed meets the return on investment expected by the business. Understand and implement coding best practices to deliver a high quality code. Additional responsibilities include implementing secure coding practices related to internet facing applications. The contact center platform developer will ensure usage of enterprise AWS services where possible to meet business demands and desired business outcomes. This role will be responsible for developing the PoC for the new Cloud platform.
The role of the Contact Center Developer is to develop, integrate, and support multiple contact centers across various lines of business.
This includes and is not limited to new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms
3+ years of software development experience working on open source, commercially available contact center platform software Previous experience with call center technologies Genesys or NICE is mandatory.Must have experience with Cloud platform5+ years of experience in a large enterprise in an architectural development role Exposure to multiple, diverse technical configurations, technologies and processing environments with proven implementations Experience leading architecture using modern software engineering and product development tools including Agile, Continuous Integration, Continuous Delivery, DevOps etc. Experience with NoSQL, APIs, Big Data Technologies, NLP, MLP and Open Source Commercial grade highly scalable solutions Ability to establish repeatable processes, best practices and implement version control software in a team environment Development of multiple voice, chatbot and other contact center software applications by bringing on multiple Contact Center Developers at different levels
Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessityExperience with enterprise deployment options is preferred with the financial services or banking contact center industry