Desktop Support Analyst

Griffin Capital Corporation, Phoenix, AZ (United States)

Category: Support

Posted on: 16 Oct 2019

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Job Responsibilities

  • Performs first and second level Help Desk responses, including troubleshooting desktop hardware and software issues and researching solutions
  • Performs computer upgrades, software installation and configuration on company workstations.
  • Provides end user technology training and guidance on how to use tools in most efficient manner possible
  • Enhances company-wide use of workstations by providing proactive support on installed applications
  • Applies knowledge of preventive maintenance tools and techniques to ensure optimum system performance
  • Coordinates visits by third party maintenance vendors to ensure smooth repairs and upgrades to equipment
  • Maintains computer inventory by entering all additions and changes
  • Accurately log status, updates and documents resolutions into help desk ticket system
  • Assist in the installation, testing, documentation, deployment and rollouts of new hardware and software applications
  • Limited management of Active Directory: Creation, organization, and health of user accounts and GPOs
  • Perform other duties as required.


Analytical - Ability to recognize business opportunities, patterns, trends or "red flags" in data. Uses intuition and experience to complement data; designs work flows and procedures.

Continuous Learning - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; uses resources effectively.

Use of Technology - Adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Communications - Exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Exhibits tact and consideration; offers assistance and support to co-workers; works actively to resolve conflicts.

Oral Communication - Listens and gets clarification; responds well to questions. Ability to organize and present data to stakeholders.

Written Communication - Writes clearly and informatively; varies writing style to meet needs; able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Dependability - Keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Experience working independently in a fast-paced, dynamic environment. Undertakes self-development activities; seeks increased responsibilities.

Judgement - Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; develops realistic action plans.

Education and Work Experience

Education - Bachelors degree in Information Technology from four-year college or university; or equivalent combination of education and experience.

Experience - A minimum of 2 years of experience in systems administration and working in multi-site IT infrastructures with a minimum of 50 users.

Systems Skills Ability to think critically and troubleshoot through user-based issues required. Knowledge of Microsoft solutions and best practices is required. Administration of Microsoft Office 365, administration of Veeam BU/DR, and administration/implementation of Cisco Call Manager based VOIP systems a plus.

Certificates, Licenses, Registrations -CompTIA A+, CompTIA Network+, MCSE Desktop Infrastructure, Microsoft 365 Certified: Modern Desktop Administrator Associate

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Job Source: Stackoverflow (Will expire by: 2019-11-30 00:00:00)

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