IT Support Specialist

Spatial Business Systems, Inc., Denver, CO (United States)

Category: Support

Posted on: 15 Oct 2019

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SBS is seeking an IT Support Specialist to help maintain a well-functioning technical software development environment based primarily in the cloud as well as the necessary in-house hardware, software and system support. You will work with a variety of equipment and systems including laptops, desktops, network connectivity and Windows/Linux software. In this role you will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting end users and key business operations. Working under the direction of the Information Technology Manager you will work with our employees to understand their technical needs, perform laptop installations, provide support and system maintenance, troubleshoot connectivity issues, support office/email applications and address other network-wide and desktop-level issues.


· Troubleshoot and perform break/fix of Windows laptops, desktops and peripheral networking and A/V equipment

· Diagnose and resolve issues with applications, interfaces, hardware, software, security and system failures for on site staff as well as for remote employees based in the United States and Canada

· Image, provision and deploy Windows laptop and desktop workstations as needed for new hires

· Exceptional customer service, communication, problem solving and analytical skills while working through the resolution of issues in a timely, appropriate manner

· Dexterity with the ability to lift at least 25 lbs., move and manipulate computers and servers, climb under desks to pull network and power cables and other associated physical activities on an as needed basis

· Available to assist with occasional evening and weekend support as needed

· Other job duties as assigned

Skills and Experience

· Bachelor’s or Associate’s degree in Information Technology or related field and/or applicable work experience

· 1 to 3 years of experience

· Strong knowledge of Windows 10 Operating System and Microsoft Office Suite

· Experience in working in Windows Server 2016/2019 and Ubuntu Server Linux in a cloud-based environment such as Amazon Web Services

· Knowledge of TCP/IP, DHCP, DNS, LAN and basic VoIP concepts

· Experience in Office 365 tenancy administration and configuration including Azure AD and Exchange Online

· Have experience or be familiar with network infrastructure such as switches, wireless routers, VPN and firewall

· Experience in Amazon Web Services EC2, S3, IAM, Route 53 cloud services

· Knowledge of SharePoint Online administration and configuration a plus

Seniority Level

Entry level position

Employment Type

Full time

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Job Source: Ziprecruiter (Will expire by: 2019-11-29 00:00:00)

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