Customer Success Administrator/Technical Support

Express Employment Professionals, Las Vegas, NV United States

Category: Support

Posted on: 15 Oct 2019

Do you have the technical customer service skills, yet have very strong administrative skills with a analytical, yet outgoing personality?

Pay: $ 40K -- 43K Direct Hire from day one

Awesome growing company in search of a team player who is searching for a great company and great pay! This is a Direct Hire from Day one! Express Employment is our pre-screening company to do all of the leg work for the interviews!

Basic Function

The Customer Success Administrator is responsible for providing level-one technical support for all of Companies product lines with a focus on our Restaurant Solutions Business. In addition, the incumbent will be responsible for RMA’s (service orders) and spare-parts order management.

Qualifications

The incumbent should possess an associate degree in a technical field and/or have a minimum of three years experience in a related technical field. The incumbent must be proficient in all uses of computers, should have a working knowledge of word processing, spreadsheet software, and database software. Incumbent should have excellent oral/written communication skills and good time management skills.

Nature and Scope

The Customer Success Administrator is responsible for providing technical product support on all company lines by regularly interfacing with contacts internal and external to all of Companies facilities and Sales staff. The incumbent will manage Spare Parts Orders and RMA requests for Companies customers with the ability to help identify problems the customer is experiencing whether it is mechanical, electrical, or programming.

Internally, the incumbent interfaces with personnel from Technical Support, Engineering, Sales, Planning, Inventory Control, and Purchasing. Externally, the incumbent interfaces daily with both domestic and international customers. To communicate effectively with both internal and external contacts, the incumbent must be totally knowledgeable of company products.

The position exists to ensure that appropriate technical support is provided to Companies customer base. A major focus for the incumbent is RMA requests, Spare Parts ordering and basic troubleshooting. This person reviews all Engineering Releases to ensure that Spare Parts Lists are updated properly. The incumbent helps to identify problems the customer is experiencing whether they are mechanical, electrical, or programming. The incumbent is responsible for assisting the Director of Technical Support in dealing with product service ability/reliability issues and difficult calls and problem resolution.

The incumbent is expected to be able identify all spare parts of all Companies products using appropriate resources and maintain/update this information as new products or features are released. Also, the incumbent is expected to keep engineering management up to date on recurring technical problems.

A constant challenge for the incumbent is to maintain a good rapport with customers and keep them very satisfied so that they will continue to buy and use Companies products.

Essential Functions

1. Provide effective customer service and support to customers.

2. Handle all Spare Parts orders within the Technical Support group, and review/distribute Spare Parts Price List.

3. Issue RMA's to customers.

4. Support Technical Support management on special projects.

*****MUST KNOW WORD, EXCEL and be able to start before November 1st!

******Must be able to pass a Federal background check and have reliable transportation! ********

This is a Direct Hire from day one with full benefits and a great career path! Must have a detailed resume with decent job stability of 2+ years at most current positions and have worked within the area of Technical and customer service.

Job Source: Ziprecruiter (Will expire by: 2019-11-29 00:00:00)

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Job Source: Ziprecruiter

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