Device Support Specialist

V-Soft Consulting, Philadelphia, PA (United States)

Category: Support

Posted on: 15 Oct 2019

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  • JIRA

Device Support Specialist

Primary Location – Philadelphia, Pennsylvania

V-Soft Consulting is currently seeking an Device Support Specialist for our premier client in Philadelphia, Pennsylvania. This is a contract position in the telecommunications industry

WHAT YOU’LL NEED:

Education and Experience »

  • Looking for someone with about 1-3 years of experience in Hardware/Networking.
  • Ideal consultant (but not 100% required) would be someone who understands the devices being deployed (STB’s, modems, routers) and has worked on and provisioned those devices in the space.
  • Otherwise a sharp person with solid hardware experience should work.
  • This is a hybrid engineer/analyst role.
  • Strong end to end customer support experience, experience supporting external customers and managing requests from end to end.
  • Experience working with CPE Devices such as STB's, modems, routers and provisioning those devices big plus

Knowledge, Skills and Abilities »

  • Jira is ideal, open to other ticketing systems (Confluence, Rally or other)
  • Strong interpersonal and communication skills required
  • Ability to identify bottlenecks in process and make recommendations for improvement.
  • Will average 25-40 tickets
  • He/she should be able to multi-task in following up with partners and stakeholders e2e until fully provisioned
  • Acumen to understand what the process is and communicate well how they could improve the process (identify gaps)

WHAT YOU’LL DO:

Job Responsibilities »

  • Handle multiple tickets via Jira (open to other ticketing systems such as Rally, Confluence or similar) from partners and stakeholders for devices that need QA for syndication partners.
  • Will work on multiple tickets at a time and act as a go-between to ensure teams have devices that are provisioned so they can proceed with QA and Dev efforts.

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Job Source: Ziprecruiter (Will expire by: 2019-11-29 00:00:00)

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