Desktop Support

Cogent Infotech Corporation, Dallas, TX (United States)

Category: Support

Posted on: 10 Sep 2019

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Title: Field Service Technician
Location: DFW International Airport TX 75261

Duration: 12+ month


  • Deskside engineers are direct customer-facing technicians who provide Level 2 support for the desktop environment including deployment of Desktops/Laptop sand when applicable smart hands for physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.
  • Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
  • Analyze, resolve, respond to, and document end user inquiries
  • Install desktop/Laptop software using approved tools
  • Troubleshoot operating system
  • Troubleshoot connection issues with LAN/WAN
  • Update all Service Tickets with accurate and timely records of work performed, and resolution details
  • Maintain and contribute to a knowledge base
  • Coordinate hardware warranty repair
  • Escalate to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra related) when required
  • Participate in end user computing projects
  • Perform initial triage of printer issues and engage proper teams for resolution
  • Strong understanding and skills in SLA, KPI Management
  • Lifecycle Management of End User Devices
  • Provide Conference Room Support including Video Conference Equipment

Job Source: Ziprecruiter (Will expire by: 2019-10-25 00:00:00)
Job Source: Ziprecruiter

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