Premier provider of IT Solutions throughout the southeast is seeking a Technology Help Desk Support Specialist to become an integral part of our team! The Company was formed in 1999 is growing and in need of a Service Desk Technicianto join our team. If you are looking for a fast paced environment with growth potential then this is the place for you.
We are looking for a Help Desk Support Specialist to implement, maintain, and support our growing client base's technology infrastructures. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available technology architectures that meet business objectives and SLAs.
-Monitor proprietary Ticket System, Phone and E-Mail for incoming helpdesk requests.
-Administer user devices including desktops, laptops, cell phones, printers, software installations.
-Deploy devices including desktops, laptops, cell phones, printers, software installations.
-Utilize Checklists for user onboarding processes; work with new users to explain IT devices and user software during onboarding.
-Perform troubleshooting (remote / on-site) through clear questioning and troubleshooting SOPs / diagnostics.
-Develop SOPs for new/existing systems, devices, and software utilization.
-Provide accurate information on IT products or services to the user base.
-Record events, problems, and their resolutions within proprietary Ticket System.
-Cable installation including Cat6/5e, Coax RG59 with Power, power cables.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Position Requirements Desired Skills:
Local Charlotte, NC Area Candidates Only Please.
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