The job requires regular attendance to the Harrogate office and involves working as a member of project teams building new functionality or enhancing existing functionality in line with FinancialForce.com development program
The Content Creator will work closely with Product Managers, Technical Writers and Training Creators who are the subject matter experts for our products. Working in collaboration with the Training and Documentation Team to ensure that materials are produced to a consistently high standard.
A successful candidate will also:
Using Agile development principles, produce video tutorial scripts for new and updated applications.
Record video demos of our applications that are used as the basis for video tutorials
Create worked exercises to support the release preview programme, these exercises are then rolled up at each release and used by internal partners across the organisation. These exercises form the basis for the live customer training delivered by professional services colleagues
Maintain the data set and conduct functional updates to the FinancialForce training environment (Master Training Org)
Work with SME’s across the organisation to ensure all content created is accurate and reflects customer usage patterns
Scope and develop learning paths that consolidate release preview exercises, video tutorials in order to provide simple to follow and engaging learning experiences
Participate in quality reviews of the Content team’s output, and contribute to process improvements.
Monitor and respond to issues logged by other teams against the content produced by the team.
Contribute to the working methods and processes of the whole development team.
There may be the need for occasional off-site meetings or visits. This job will require ad-hoc flexibility in working hours in order to support and liaise with the company’s US division, customers and technology partner Salesforce.com.
Work towards recognised technical communicator qualifications
Learn how to create Help files, printable release notes, including installation and configuration guides, for regular software releases.
Develop skills in the creation of technical documentation for the FinancialForce API and Force.com developers.
Over time feedback to the Feature Crews on the user interface. Create consist screen text and messages. Also contribute suggestions for improvements to the software design and usability.
Excellent writing skills, including grammatical accuracy, fluent prose, and the ability to organise material clearly and explain technical concepts in a helpful way.
A good communicator and an excellent team player.
Problem solving skills, good organisation, multi-tasking and the ability to deliver projects on time.
Minimum of two years technical communications/instructional design experience.
A graduate, or have equivalent experience, in a technical discipline.
Knowledge of XML-based authoring system, HTML and CSS
Experience of Madcap Flare and Adobe Acrobat
Experience of Agile (SCRUM) software development
Experience of API documentation
Experience of developing IT or SaaS training content for different subject areas, levels of complexity and audience